FREE SHIPPING ON ORDERS OVER $100

Refund & Return Policy

RETURNS

What is your return policy?

ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES.

*SPECIAL CIRCUMSTANCE

In the event of our sales team making an exception, our buyer will have 15 days from the date of delivery to cancel the purchase, return the products (in mint condition) and we can initiate the refund process upon receiving the merchandise. A 15% restocking fee will apply to the order and shipping is non-refundable. Claims may be escalated to a sales team specialist, if the sales team sees fit.

IF and exception is made:
* Items must be sent back within 30 days of the delivery date.
* Items must be unworn, unwashed, and have original tags attached.
* Items must be free of stains, makeup, deodorant, or wear.
* Swimwear, and undergarments are non-returnable.
* Phat Bud reserves the right to apply a 50% restocking fee for Final Sale or stale items.
* All returns are refunded via store credit in the form of a Phat Bud E-Gift Card.
* Evaluation Returns process can take up to 14 business days after your item(s) are received at our Distribution Center.
* Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue store credit. Please email phatbudinc@gmail.com for assistance.)

* If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

* Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

* Return drop-offs are not accepted at our Distribution Center or corporate office.

Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Phat Bud will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of a Phat Bud E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away!

Store credit in the form of a Phat Bud E-Gift Card will be issued for your return item(s) once your package is received and processed at our Distribution Center. Please allow up to 5-7 business days for our Returns Department to process your return once delivered. Your E-Gift Card covers the purchase price of each item and tax, if applicable. Phat Bud does not issue store credit for the original shipping charges.
 

How do I return an item?
- Please first reach out to our support team at phatbudinc@gmail.com regarding the order's issues. Please also provide the order number, the error explained, and also picture proof within the email.

- IF the order is deemed "returnable" please return to the facility address that shipped your order or to the following address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273

- Phat Bud will not be responsible for return order's shipment costs. Under certain circumstances will Phat Bud provide a return label including but not limited to: sending to an incorrect address, sending an incorrect item, etc.

Can I exchange for different size / item?
Unfortunately, we do not accept exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will still have what the item(s) that you want at that time. However, simply return your package by following our return procedure. We will issue you a store credit via email once we've received your return. That way, you may use the credit towards the correct item/size or for another item.

Do you provide return shipping label?
For U.S orders the cost of return label will be de-ducted from the total amount of item paid unless product is marked as damaged defective or incorrect item received.
Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue store credit. Please email phatbudinc@gmail.com for assistance.)

I am an international customer, How do I return an item?
For U.S orders the cost of return label will be de-ducted from the total amount of item paid unless product is marked as damaged defective or incorrect item received.
Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue store credit. Please email phatbudinc@gmail.com for assistance.)


SHIPPING


How much does shipping cost?
Shipping rates or service may vary based on the weight of your package and the location you would like package shipped to. Customers will receive a follow-up email confirmation with tracking information once order has been shipped.

How do I know if my order shipped?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with tracking information.
Please allow 10 BUSINESS DAYS handling time on all other orders, though most will be shipped within 3-4 business days.
If an item is not available in our warehouse, we do our best to find your item in one of our other locations. If the item is available at another location, it will be shipped in its own package. These items can take an additional 2-3 business days to process. After it ships, you will be sent an email with your tracking information.

My tracking info shows my package was delivered but I never received it.
We know how important your order is!. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
We will always do our best to assist you, but however, Phat Bud does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.
-United States Postal Service (USPS) 1 (800) 222-1811
-DHL Worldwide: 1 (800) 225-5345


Do you ship internationally?

Shipping rates and shipment time depend on the destination country. International Shipping requires passage through customs, which may cause the delay time of arrival.
International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Your order confirmation details only the amount collected by Phatbud.shop, please contact your local government for specific details.

INTERNATIONAL SHIPPING POLICIES
* We do not ship to International P.O. boxes
* All orders are subject to verification prior to processing and shipping.
* We are required to complete a customs declaration with the retail value of the item(s) purchased, Phat Bud cannot legally declare your order as a gift.
* Our current available shipping method is through UPS and DHL. This can change at any time.
* Selected products are not available to ship outside of the United States. Items we cannot ship internationally are:
- Hazardous Materials: Aerosol Spray and Lithium Ion Batteries, Lighters.
- Orders of any of these products will be canceled in our system.
* Some inventory on our site is held in our U.S Phat Bud stores, which are not able to ship internationally. If your order includes an item only available in a store we will send you an email notification.
* The customer assumes the cost of any return shipping for refunds or exchanges.
* During the order verification step we may contact you by email to request additional information. If we do not receive a response within 3 business days after our attempted contact, that order will be canceled.
* By completing your order you agree to pay all applicable fees. A 25% restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address If your order is refused upon delivery. All original shipping cost are non-refundable